Meeting patient needs is an essential requirement of any successful health care enterprise. Patient Satisfaction Surveys provide reliable, valid, cost-effective assessments of inpatient or outpatient satisfaction. Surveys are easily customized to include specific questions about sites, providers, and services. Surveys can be distributed by handout, mail, or internet. MBA performs all aspects of instrument development, data collection and tabulation, reliability and validity determinations, quantitative and qualitative assessments, and report production.

A large, multi-site practice wanted to assess patient satisfaction for purposes of process improvement, risk management, payer negotiations, and employee development. MBA provided a custom-designed mail survey for distribution to a stratified-sample of patients across services, settings, and providers. Trended quarterly results met or exceeded all of the client’s assessment expectations, including affordability.